NORM'S ROTOR SERVICE
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What our customers have to say...08/11/08 "The rebuilt HD-73 control...arrived today. It was connected and works perfectly. The unit has a 'like new' feel and was what I was hoping for. After using the rotor exchange program the first time I recommend you whenever I have the chance. Thanks again." - Andy KA2UQW 06/03/08 "The new T2X I purchased from you is up and working great. I wanted to thank you for the check (sent Ham 2 for trade in.) I appreciate your nice credit. Again thanks for being someone that is nice to buy from." - Don W4DEE 06/03/08 "Two months ago I purchased a new Hy-Gain T2X Tailtwister Rotor/Control and weather station (Davis Vantage Pro 6152 wireless) and it is a wonderful setup. I appreciate your speedy service in shipping the products up here (Alaska.) I REALLY appreciate your candor in discussing what was 'needed' versus 'recommended' by others." - John KL7LL 04/15/08 "The Ham IV (rebuilt Ham 4 sent on the exchange program) arrived today, quite fast, I tested it on the bench, worked perfectly, and I installed by myself. It was not easy at age 78...but it works up there...and I'm dead tired. Thanks very much!!!! 73's" - George WB2AQC 03/12/08 "Just to let you know the rotor ( CD45-II ) came in today and everything is fine! I will have to say that you do good work...Thanks for the quick service Norm...I am thankful for the job that you do working with Hams out here! We will be back again when needed. 73's" - Bill N5KRP 02/15/08 "Thanks for the fast service. I installed the rotor brake board ( BD-189 ) according to your instructions. The installation went smooth, and I got a 4.5 second delay for the brake engagement. What a great product!" -David K6JHD 12/22/07 "Thank you Norm for your prompt reply and offering to post board to me without delay (purchased T2XX rotor and control with 220 Euro wiring - control damaged in air shipment overseas.) The meter board arrived today and I have replaced and it works great! I just want to say thank you. You are an excellent business man. Yours gratefully," - Bernie EI6AX 11/14/07 " The Davis Vantage Pro2 weather station...has been up and running for a couple weeks now. It's more fun than the proverbial "barrel of monkeys." I'm learning a lot about the weather patterns here in Lynden, Washington...Just wanted you to know that I am very pleased with the unit, and with the great service I got from you. Your price was the best one around too. Many thanks for everything." - Jim W7DHC 10/31/07 "The meter MFJ-269 and accessory pack MFJ-98 arrived today. I greatly appreciate all that you have provided ...and will pass your info along to anyone who may ask where to get one. I'd rather have personal care and service than the lowest price and be referred to as a number.73's" - James KD5UJN 09/13/07 "Thanks for the very helpful 'Identifying Your Rotor' page on your website which enabled me to identify the rotor and control I bought 30 years ago. The rotor model and manufacture date (Series 5 Ham II manufactured July 1976) would have remained a mystery without your page" - 73, Leo VK3BSX 08/31/07 "I received my rebuilt Ham M rotor OK and I now have it installed. I am happy to report the indicator pot is working smooth as silk and the rotor works just fine! Thanks for doing a good rebuild job. I'll be back to see you in another 39 years! 73," - Merv N6NO 08/03/07 "Thought you'd enjoy seeing the Ham II actually up and doing its life's work. It is working great, thanks for doing such a good job rebuilding it." - Larry WA6KCJ 07/11/07 "I can't thank you enough for all you have done for me. (rebuilt T2X rotor on the exchange program) I won't forget to remind members of my radio club who to turn to if they have rotor needs. You have been a real blessing to me. Thanks, 73" - Conrad WB3DQD 04/25/07 "Thanks for the good work and nice rotor (rebuilt Ham 2 and Control with Brake delay) and parts (all Stainless steel mounting hardware) you sent, all as I wanted it. Much appreciated. I had second thoughts about putting this one into the salt air, it's just looking too nice, but now since I know where to get a good rebuild, up she goes tomorrow. Ready for some action and the coming storms (coast of FL). Happy customer!" - Pete AK4BW 04/16/07 "The exchange T2X is working fine - excellent braking, directional accuracy and torque availability to turn my KT34XA antenna - my sincere complements on your repair/exchange service; also may I add kudos on your clear and prompt communications." - Jerry W6ERN 03/02/07 "The ( parts for T2X rotor ) arrived today - thank you for your prompt and efficient service. Keep up the good work !" - Geoff VK6XB 02/07/07 "I received my rotor ( rebuilt customer's Ham 2 rotor ) and the new ( supplied correct Ham 2 control customer was missing ) controller you sent yesterday. All I can say is thanks, it looks and operates like a brand new one. I am really impressed with your craftsmanship and customer service." - Mike N7HHC 01/20/07 "The ( HD73 rotor & HD-73 control ) arrived today...whoopee...OUTSTANDING work. Many thanks for your excellent work and craftsmanship. It is indeed a pleasure to get such high quality work for a fair price." - Paul W6VPS 01/06/07 "Just wanted to let you know the rotor arrived in good shape yesterday afternoon. The units ( CD44 rotor and CD-44 control unit ) look just like new and I am very pleased. Thanks very much for the very good work. Am very glad that we were able to get with you from a fellow ham on our Navy Amateur Radio net." - Jim WB8AWM 11/20/06 "Yesterday we received the 'new rotor' ( rebuilt their Ham 2 rotor ) It looks like a new one!!! Great work - and the rotor works also great. With best wishes for your business." - Gerd and Janni DL1VWR and DL2VWR 10/23/06 "I appreciate all your help. You made our job easier with good advice and assistance. (New T2X rotor and new T2X control with pre-wired heavy duty rotor cable for open the box complete plug-n-play installation.) Please add my name and call to your list of satisfied customers! 73's" - Roy K4HGX 10/12/06 "Just wanted to drop you a note to say thanks! I couldn't be more pleased with the rotor (rebuilt his Ham 4 rotor and Ham IV control ; added BD-189 brake delay ). Everything works fine, as advertised. Thank your for your fine craftsmanship. Regards to you & your staff." - Greg KQ3DX 10/09/06 "Just wanted to thank you again for all of your personal help in getting my antenna ( rebuilt Ham 4 control and BD-189 brake delay ) set back up and running since Katrina. I received the Brake Delay ( BD-189 )...and in 15 minutes it was installed and working like a champ!!! Should have done it 20 years ago -- don't have to think and count seconds in my old head anymore!!! ...73s to you and yours." - Dale K5NQ 10/02/06 " I just received the rotor back ( Ham 2 rebuilt into a Ham 4. ) It is working flawlessly. You truly know the meaning of customer service. I only wish companies here in Sweden had the same level of customer service as you offer. Once again, thank you very much! 73 from Sweden." - Eskil SM5SRR 9/01/06 "Got the Ham 2 rotor and control back on Friday as promised. Norm, I want to thank you for the superb packing of the rotor and the control box. I checked everything before going up and it worked perfectly. I am glad you put the ( BD-189 ) brake delay in it, nice feature. It handles the Mosley TA53 very well. Nice doing business with a true professional and I look forward to the Ham 2 for another 20+ years. 73 from a happy customer." Mike N9PYS 08/12/06 "Rec'd rotor ( rebuilt Ham 4 ) and control ( rebuilt T2X with BD-189 brake delay) last night. Thanks for the great service, sure appreciate it! You are number one in my books. 73" - Bruce W4OV 08/09/06 "This is just a short note of thanks for a job well done. (rebuilt T2X rotor, installed Rotor-EZ in customer c/u, pre-wired new heavy duty rotor control cable, new Ameritron AL-811H, MFJ-269 antenna analyzer, etc.) It's good to know there are still a few competent folks out there that do business the 'old fashioned' way" I wish you the very best, my friend." - Mike N5JNN 05/22/06 "What a pleasure to do business with you! (repaired Alliance U110 control unit) I didn't know it was possible anymore to get quick service & a reasonable rate. Thank you for renewing my faith in my fellow man. Sincerely..." - Ms. Shirley W., Ohio 05/04/06 "I received the invoice for the T2X rotor rebuild yesterday and I was quite surprised. I actually had expected the charge to be a bit more painful. Thank you for the quick turnaround and the good value of your service. Once more, thanx again for your great service." -Barry N2EZS 04/01/06 "I just want to drop a line to tell you that I received the CD-44 rotor and CD44 control unit here around 1 PM, while I was getting my 5 element 6 M beam ready to go up...good timing. By 3 the rotor and beam were up and ready to go...I hooked it up and it works beautiful!!!! Thanks for the nice work you have done. This is not the first time I've done business with you and certainly won't be the last. Thanks for my brand new old rotor!!!!" -AL W1WDX 03/24/06 "The control box...is working fine now. You've gone far beyond what I expected to get me back in operation (rebuilt his CDE AR-22 rotor and AR22 control unit,) and I appreciate it very much. I will buy a new system from you if this ever is beyond repair." - Jimmy in Texas 01/27/06 "The rebuilt Alliance HD-73 rotor is now installed in the tower and performing perfectly! Thanks for your promptness and help." - Haydn ZL2AWI 01/26/06 "The control box ( Alliance U-110 ) arrived yesterday and it works great! Many thanks for restoring it to its proper operation. I was very impressed by your prompt and courteous service." - Paul, Business Research Analyst, West Virginia University. 01/18/06 "Thanks a lot for a nice job. My rotor (rebuilt and upgraded a Ham 2 to Ham 3 to handle larger antenna) looks like a new one. As state director I have already passed your web site on, on the Navy Marine Corps Mars nets. GREAT Job!" -Wally WI4F 12/12/05 "Wow, this rotor ( Ham 3 ) you sent not only looks like brand new but works great too. Norm, thanks for the great service, it's not often one see this anymore... your service and work are a+++++, 73" -Joe K0KES 09/12/05 "Just received the Alliance HD73 control box back today. Works great! It never worked so well for me. I've had it about 15 years. An old ham friend of mine, W1RZH, gave it to me and it was well used then. Thanks again, I'll recommend you to all my hams friends" - Roger W1EM 09/05/05 "I received my Alliance HD73 rotor and HD-73 control unit and both look great; your workmanship is first class! Thanks" - Peter VE3ADQ 08/24/05 "Just want to thank you for your recent refurb on my Alliance HD73-1 Rotor and HD-73-1 control unit.) It works better than day one and looks like new - great job! Your packaging and shipping were outstanding as well. Thanks again and I'll pass the word to my friends." Fred W2FMB 07/20/05 "My Steppir 2-el Yagi and CD-45II ...(rebuilt CD-45II rotor and custom stealth downtown roof mount) are working great. Thanks. I really enjoy dealing with you and that you share your experience and wisdom." - Larry N6NC 07/06/05 "Many thanks for bringing that old relic of mine (TR44 series 2 rotor and control - circa 1968) back up to snuff-- you know I've had it for no less than 25 years and it was at least 2nd hand when I got it...rotor and control both work text-book perfect; 100% A-OK... I am very pleased with the performance of my 'new' rotator system, thanks to you!" - Eddy VE3CUI - VE3XZ 05/30/05 "I received my rotor (T2X) back on Monday. It
arrived in good shape, and looks beautifully. 05/10/05 "I put up the rebuilt Ham IV rotor I bought from you ...and it is working very well in my Rohn 25G tower turning my rebuilt TH6 beam. Your brake delay (BD-189) circuit is also working out very well. I could not be happier. This is my first beam and I am picking up signals that I never knew were there. I just turn the beam and watch the signals go way up. Amazing! You run a good service and I really enjoy the new setup." - Rick KH2DF 05/06/05 "Unit (T2X C/U with digital display) arrived on time and in perfect shape and has been installed. Thanks for the quick service and turn around. The new display is way cooler than the meter!" - Steve KF2TI 02/27/05 "Just wanted to thank you for the good, fast & reasonable service you performed on my rotor (Alliance HD-73). I received it last week, installed it back on my hazer and now have my beams working again. Very satisfied with your service and I will recommend you to anyone who requires rotor repair service....thanks again" - Harold KB4UTC 02/16/05 " Thanks for listening to my initial telephone questions regarding my Tailtwister rotor. Your genuine interest and knowledge really won my loyalty. I'll admit, I did have a look at the "other guys", but will remain committed to NRS after receiving top-notch service. It's obvious that your motto must be "treat others as you'd like to be treated yourself." ... Your advice to use the exchange program...was greatly appreciated. Everything is now working great again, and it was a real pleasure doing business with you!" - Bob W9XY 02/10/05 "Your excellent (T2X) service is appreciated, and thanks." - David ZS1DDK 01/30/05 "I got my rotor (original Ham II rotor and control circa 1977) back yesterday and just wanted to thank you for the excellent job. The rotor looks just like it came out of the factory! personally I would rather have a rotor that someone like yourself has overhauled than a new one. Production line equipment does not get the personal "hands on" work and attention that you give. Thanks ! - Maynard, WA4FSC 0/12/05 "I worked the VU4 (Andaman Island) station for my last country in the world, thanks to you in no small way. Due to the tsunami tidal wave that occurred they had to shut down early and if you hadn't gotten me the (Exchange T2X) rotor here so quick, I would not have gotten that last country." - Harold K4AU 01/06/05 "I received the rotor (rebuilt TR-44) yesterday as scheduled. I am very pleased and satisfied with your professional work. Your maximum standard of customer service is way noted and I will spread the word about you to those who are need of your "A+++++++++++++++++................customer service. I really appreciate your topmost technical service and please continue being a 'Ham serving Hams.' Thank you." - Pete N3PV 11/08/04 "I just wanted to tell you how much I appreciate the good work you did on my TailTwister control box. It came back looking good as NEW...I connected everything...and the rotator is working great." - Eric KC8ZPK 11/04/04 "I got it (rebuilt HD-73 rotor) about 2 pm, installed and working by 4:30. Thanks Norm, very fine job" - Ken KE6XI 11/02/04 " Rotor and C.U. (rebuilt customers original 1978 CD 44 Rotor and Control) are running fine. I am glad I found you on the internet. You were fast, answered all my questions, and I got to do one stop shopping by getting my rotor cable from you as well." - Harold KC8QMH 9/22/04 "Found Norm's Rotor Service on the web on Saturday and emailed them about some parts I needed. They emailed back on Sunday (yes Sunday!!) and confirmed they had the parts and would ship on payment. I paid that day and Monday they were on their way. I received the very well packed parts on Wednesday. Amazing! Email confirmation on every step. It is refreshing to deal with a business with such professionalism. Thank you" - Larry N6HZG 8/31/04 "It's been a joy dealing with a fine organization like yours. It reminds me of the business ethic of 40 years ago or so. Any future rotor work I need or that of anyone that inquires, will be referred to you." - Spencer K9KEK 7/19/04 "Thank you so very much for all your help (a complete Ham 2 system), your customer support is unequaled and it shows just how much you enjoy your work. I take time to learn from the older hams who are willing to pass their knowledge along... You are a great example of the way ham radio should be...I'm sure I will be calling on you in the future." - Mike W1MIG 7/13/04 "Thanks a lot, Mr. Rotor Master for your help (with my HD-73)... best regards from the Canary Islands" - Arsenio EA8AY 6/24/04 "I received my rotor (CD 44) back today, hooked it up, it works great! Thanks for all you did to it. You do a great job and your pricing is great. -Chalmers W4JFX 6/15/2004 "Thanks for the fast service. The control box (for Heathkit's version of the AR-40) and instructions arrived today in great condition. Thanks again for excellent service" -Tom N6AJR 5/11/04 "I have been well pleased with the two T2X jobs you did for me, so the (T2X) Rotor Control box will go out via UPS tomorrow. Repair as needed and install the BD-189." -John WA4QMQ 5/05/04 "Your shipment received here (Sweden) today... inland parcels usually take one day more than your delivery from 'the other side of the world.' Yours was delivered in my hand at my doorstep! and all the ordered parts were there. Well done!" -73 de Eskil, SM7DMG 4/27/04 "Got my control box (rare TR-44 Series 2) back today. .. installed and working great! Just wanted to thank you for your services...You have all my rotor work in the future!" - Steve KC7EVS 2/3/04 "Wowzers, what a nice job you did on my old Ham 4 control box!!! I didn't think it was mine so I opened it up and there were the bypass caps I had put on years ago...I thought you had sub' ed a new unit on me. Really like it. Tnx so much for all the work" -Hud K5ZG 2/1/04 "Thanks for the great service. The (rebuilt Ham IV) control box works great" -Terry W6WTG 1/15/04 "I received on schedule and...installed the (rebuilt) T2X and will ship the old one to you tomorrow. It works great. Thanks for the great service...I always get my rotors from you! I have six and they all came from Norm...tnx" -Nick W4GKM 1/11/04 "Many thanks for...(building a Ham-4 rotor and Ham-SP control box)...it works like a charm!" -Robert WA5JDU - Larry N5HB 1/8/04 "Thanks for your help with my last T2X rotor which is now back in service and working nicely...a few hundred yards from the sea" - Dean - 8P6SH, Barbados 11/05/03 " Returning my Ham II rotor on Exchange program... new rotor worked GREAT!" - Tony K8TG 11/04/03 " Your rebuilt rotor (HD-73) was impressive. You had to look closely to tell that it wasn't brand new." - John T. 10/27/03 "...installed the rotor (CD-45II) that you sent. Got it in place and working in time for the contest weekend... thanks for your very quick service!!...The exchange program is just G R E A T !!!" - Bruce N8BV
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